Knowing Your Rights When Consulting a Mortgage Adviser
Firstly you should check that your mortgage broker or mortgage adviser is authorised to give mortgage advice by consulting the Financial Services Register.
Before you formally apply for a mortgage, the mortgage broker should thoroughly explore your financial circumstances.
They should thoroughly explain each type of mortgage there is and the different deals available.
They should then advise you on which mortgage deals they feel will meet your needs, while giving accurate justifiable reasons on why they’re recommending a particular mortgage deal.
If for any reason you think you’ve received bad advice, you can make a formal complaint.
Firstly, speak with mortgage advisers near you that advised you to see if they can offer a solution to the problem.
If they don’t resolve your complaint satisfactorily within eight weeks from the date you complain, take your complaint to the Financial Ombudsman Service (0800 023 4567).
